The day after Hurricane Sandy six weeks ago, all ServerStack employees found themselves without power, heat, hot water, or access to gas.

In the days after Hurricane Sandy six weeks ago, all ServerStack servers and sites continued to maintain the perfect uptime record that they have held for nearly a decade.

On Monday, December 4^th, Netcraft ranked ServerStack 7^th in its list of November’s Most Reliable Hosting Sites. The list compared hosting sites from across the US, proving that even in the worst Northeast Storm of this century, ServerStack can still hold its own.

ServerStack was able to maintain its standard “White Glove” managed hosting experience because the company’s preparation and adaptability kept customers sites running while the roads of New York were being cleared of flood debris. ServerStack employees who could get out of their apartments, commuted daily to one of the few wired workspaces in the blacked out New York City, while those were locked into their homes kept ServerStack’s sites going strong because they had been equipped with 3G wireless cards in preparation. While New Jersey, where the datacenter is located was still working to pull itself out from under weight of sand and water, ServerStack leveraged its out-of-band access to avoid traveling across the rough NJ conditions.

As Serverstack employees did everything they could to stay connected and responsive to customers’ requests, the company’s 100% uptime was guaranteed by its partnership with an experienced and proactive data center. Equinix, located in North Bergen, NJ, has worked for years to secure the server hardware against potential issues. Quarterly tests of battery power and backup generator capabilities prepared Equinix for the conditions brought on by Sandy, while during the storm itself, datacenter employees made sure that diesel flowed to the back of the generators— a backup for the backup. The east coast, home to nearly annual snowstorms and blisteringly hot summers, does not have a history of severe flooding. Nonetheless, the datacenter was built high above ground level and far from bodies of water to ensure that, in the rare event of a storm like Sandy, the servers would not be affected by rising floodwaters.

And so, the years of drills and preparation paid off—ServerStack has proven that it can maintain perfect uptime not just in easy weather, but also under the most stressful conditions.

Companies distinguish themselves by the way they handle adversity. Investing in the strongest server infrastructure and preparing for the worst case scenario at all times, ServerStack was able to continue serving 200 Million page views a day while the east coast remained locked in, powered off, and very, very, cold.

Yes, there are a lot of options in the crowded managed hosting space. However, if you are considering a managed hosting provider, there are few important questions that you will need to answer:

1) Are they reliable and stable?

2) What is the level of support that I will be receiving?

3) Will my site be able to scale effectively while experiencing maximum performance?

Sometimes, these question can be difficult to answer and that is why we’ve gone ahead and answered them for you. =]

Answer #1: ServerStack’s SLA guarantees that your website will experience 100% uptime in any give month, excluding scheduled maintenance. Any experienced downtime would immediately be reimbursed back to the customer. No questions asked! We have seven of the best data centers across the US and Europe, with flagship locations in New Jersey and Amsterdam.

Answer #2: ServerStack takes pride in setting the standard in the managed hosting industry by providing the best support out there. ServerStack likes to refer to our level of support as “White Glove” service. The kind of high-end support that will bend over backwards to answer and resolve any issue while at the same time, insuring that your site is being properly monitored, managed, backed-up, and optimized 24/7. No other managed hosting provider can compete on the level of service that we provide. How do we do this? It is simple. Our 24/7 support team is comprised of system administrators and engineers that manage your dedicated servers around the clock. Unfortunately, if you go with a large managed hosting provider, 99% of the time you will have to speak to the first “layer” of support that will have to escalate any major issues to the layers above them for it to be resolved. Yes, this is the harsh reality.

We are so confident that you will be pleased with our level of support that we offer all customers a Support Guarantee! This guarantee states that if you are not fully satisfied with our support, at anytime, we will fully refund your money and give back your data. No cancellation/termination fee will be applied.

Answer #3: ServerStack is the industry leader in scaling web infrastructures. Ok, ok – we know, everyone says that they are the “Leader.” How can we be so sure, right?! Well, it is simple. We’ve scaled the largest website out of any hosting provider in the world…period. And here is how we did it! The site now receives approximately 150 million pageviews per day and is an Alexa Top 50 website. This website started out with a single dedicated server and grew to a multi-cluster configuration that is managed by the ServerStack team.

If you are at all hesitating to try us out…please don’t! We are willing to offer your first month of managed hosting for free. No set-up fee or contract required. You can cancel at anytime.

If you have any additional questions, feel free to contact our sales department or stop by our office in downtown Manhattan (SoHo) to say hello.

REDWOOD CITY, Calif. — January 26, 2012 — Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that ServerStack, a provider of managed hosting services, will continue to leverage its presence within the Equinix International Business Exchange™ (IBX®) data centers to deliver high-end managed hosting services including virtualization, storage, load balancing, VPN and CDN. Since joining Platform Equinix™ in 2008, ServerStack has drawn upon the standardization, consistency and network connectivity within the Equinix IBX data centers in New York and Silicon Valley to significantly grow its North American customer base and ensure it delivers on its promise of 100 percent uptime for its hosting customers. ServerStack has also opened a storefront in the Equinix Marketplace™ to promote and sell its services to the more than 4,000 potential customers that are on Platform Equinix.

As part of Equinix’s growing ecosystem of more than 800 cloud and IT service providers, ServerStack offers managed hosting solutions and powerful dedicated servers that are backed by unparalleled network, server, and application support. Originally launched in 2003, the company delivers proven solutions for some of the most demanding hosting needs, including highly available websites, PCI-compliant e-commerce sites, SaaS platforms, and virtualization. ServerStack also offers load balancing and firewall security as well as network storage and CDN services, in highly available configurations.

“At ServerStack, our number one goal is to ensure 100 percent uptime for our customers. In order to achieve that, it is crucial that our data center service provider offer the stability, security and compliance necessary for us to follow through on that promise,” said Ben Uretsky, CEO of ServerStack. “We specifically chose to work with Equinix because of the company’s superior stability and scalability. In the many years we have been with Equinix, we have never experienced any outages. In addition, the company’s unparalleled network connectivity enables us to reach any network provider within the Equinix ecosystem. Equinix also has the global reach we need as we expand our business both nationally and worldwide.”

“As more and more companies look to partners such as ServerStack to provide a vast array of hosting solutions in a secure and high-performance manner, it’s imperative that hosting providers can adapt to customers’ needs in a dynamic and secure environment,” said Vince DiMemmo, general manager of global cloud and IT services at Equinix. “We are thrilled to help a company like ServerStack, along with our other partners in the cloud and hosting space, achieve success in delivering performance-optimized solutions.”

Utilizing 10G connectivity from the Core to the top of rack switches allows customers to spike their bandwidth utilization without hitting network bottlenecks. Through incremental roll-outs our schedule looks to have the 10G network fully deployed by late August.

“Our customers expect their IT resources on-demand, meaning we can’t use traditional storage since it doesn’t scale quickly or cost-effectively,” said Ben Uretsky, CEO, ServerStack. “Isilon solves this problem because it actually is on-demand storage. Now, our customers can scale out applications in a single share without worrying about storage limitations, while management stays simple on our end.”

The announcement comes months after tests out our facilities in the NYC Metro Area and San Jose have shown Isilon to be a reliable, flexible, and most importantly scalable product that allowed our largest customers to continue growing their online assets without being forced to rewrite their applications.

“ServerStack is one of many hosting and cloud providers helping usher in an era of shared, on-demand IT, which will enable greater business efficiency, cost reduction and productivity,” said Sam Grocott, vice president of marketing, Isilon. “By using Isilon to simplify data management and eliminate storage restrictions for its customer base, ServerStack is positioned to be a leader in managed hosting services for years to come.”

The additional space was rolled out with all of the same enterprise-infrastructure as our flagship facility in the NYC Metro Area. This includes Scale-Out On-Demand Storage through Isilon’s platform as well as other managed service features including Load Balancing, Site-To-Site VPN, and Managed Backups.