Privacy Policy

Effective on 12/6/12

This privacy statement describes how ServerStack, Inc. collects and uses the personal information you provide on our Web site https://www.serverstack.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

ServerStack has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program covers information collected through this Web site, www.serverstack.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at abuse@serverstack.com. If you are not satisfied with our response you can contact TRUSTe here.

ServerStack complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. ServerStack has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view ServerStack’s certification, please visit http://www.export.gov/safeharbor/


Collection and Use of Personal Information

We collect the following personal information from you

  • Contact Information such as name, email address, mailing address, phone number
  • Billing Information such as credit card number, and billing address
  • Unique Identifiers such as user name, account number, password
  • We also collect the following information from you

    • Information about your business such as company name, company size, business type
    • As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

      We use this information to

      • Fulfill your order
      • Send you an order confirmation
      • Assess the needs of your business to determine suitable products
      • Send you requested product or service information
      • Send product updates or warranty information
      • Respond to customer service requests
      • Administer your account
      • Send you a catalog
      • Send you a newsletter
      • Send you marketing communications
      • Administer contests and sweepstakes you entered, and notify you if you won
      • Provide the financial services you requested
      • Respond to your questions and concerns
      • Improve our Web site and marketing efforts
      • Conduct research and analysis

      • Choice/Opt-Out

        You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at abuse@serverstack.com.


        Testimonials

        We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to abuse@serverstack.com.


        Information Obtained from Third Parties

        We obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions.

        If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

        You can import contacts from your Outlook or other email account address book to invite them to become members of our site. We collect the username and password for the email account you wish to import your contacts from and will only use it for that purpose.


        Information Sharing

        We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

        We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

        We may also disclose your personal information

        • as required by law such as to comply with a subpoena, or similar legal process
        • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
        • if ServerStack is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
        • to any other third party with your prior consent to do so.
        • We share your personal information with other companies so that they can market their products or services to you. If you do not want us to share your personal information with these companies, contact us at abuse@serverstack.com.

          We make your contact information available to other users that you transact with on this site to help complete the transaction.


          Cookies and Other Tracking Technologies

          We may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.


          Third Party Cookies

          The use of cookies by our [partners, affiliates, tracking utility company, service providers] is not covered by our privacy policy. We do not have access or control over these cookies. Our [partners, affiliates, tracking utility company, service providers] use session ID cookies [to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.]


          Web beacons

          Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.


          Links to Other Web Sites

          Our Site includes links to other Web sites whose privacy practices may differ from those of (Company name). If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.


          Security

          When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at support@serverstack.com.

          When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).


          Widgets

          Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.


          Blogs

          Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

          To request removal of your personal information from our blog or community forum, contact us at support@serverstack.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.


          Correcting and Updating Your Personal Information

          To review, request deletion or update your personal information to ensure it is accurate, contact us at support@serverstack.com. We will respond to your request to access within 30 days.


          Data Retention

          We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@serverstack.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


          Notification of Privacy Statement Changes

          We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


          Contact Information

          You can contact us by writing or email us at the address below:

          ServerStack, Inc.
          270 Lafayette Street, Suite 1206
          New York, NY 10012

          abuse@serverstack.com


          California Residents: Your California Privacy Rights

          Under California law, our customers that are California residents may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. As detailed above, we do not share our customer's personal information with unaffiliated third parties for direct marketing purposes without their approval.

          If at any time you wish to opt out of having your personal information shared with third parties and/or receiving information from ServerStack, Inc. (via e-mail or postal mail) about new products, services, or promotions, you can do so. You may contact us at abuse@serverstack.com. Please indicate what publications or services you no longer wish to receive so that we may better address your needs.